General Questions

 

1. What is Stop The Pain Store?

 

Stop The Pain Store specializes in products designed to help relieve pain, reduce inflammation, and support recovery from injuries.

 

2. How do I contact customer support?

 

You can reach us via email at drrolandkbrim@gmail.com, or use the contact form on our website.

 

3. Do you have a physical store?

 

No, we are an online-only store. However, we offer fast and reliable shipping nationwide.

 

Ordering & Payment

 

4. What payment methods do you accept?

 

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

 

5. Can I modify or cancel my order after placing it?

 

We process orders quickly, so if you need to make a change, please contact us within 12-24 hours. After this period, we may not be able to modify or cancel your order.

 

6. Do you offer bulk or wholesale pricing?

 

Yes! If you're interested in bulk purchases, please contact us at drrolandkbrim@gmail.com for a custom quote.

 

Shipping & Delivery

 

7. Where do you ship from?

 

We vendors who ship straight to you.

 

8. How long does shipping take?

 

Shipping times vary based on location and shipping method:

Standard Shipping: 3-7 days

Expedited Shipping: 1-3 days

International Shipping: 7-21 days

 

9. How much does shipping cost?

 

Shipping costs depend on your order total and location. You can view shipping rates at checkout.

 

10. Do you provide tracking for orders?

 

Yes! Once your order is shipped, you will receive an email with tracking details.

 

Returns & Refunds

 

11. What is your return policy?

 

We accept returns within 30 days of purchase if the item is unused and in its original packaging. Please visit our Return Policy page for full details.

 

12. How do I request a return?

 

To initiate a return, email us at drrolandkbrim@gmail.com with your order number and reason for return.

 

13. Do you offer refunds or store credit?

 

We offer refunds for eligible returns. Refunds will be issued to the original payment method. Store credit may also be available.

 

14. Are there any non-returnable items?

 

Yes, certain items such as personal care products and opened supplements cannot be returned for hygiene and safety reasons.

 

Product Information

 

15. How do I know which product is right for me?

 

Each product page includes detailed descriptions and benefits. If you need assistance, feel free to contact us!

 

16. Are your products safe to use?

 

All our products are sourced from trusted suppliers and are designed to be safe when used as directed. However, always consult your healthcare provider before using new products, especially if you have pre-existing conditions.

 

17. Do you offer warranties on your products?

 

Some products come with a manufacturer's warranty. Check the product description for details or contact us for assistance.

 

​